Complaints Policy

We recognise the importance of service and set ourselves high standards. We do however understand that there may be times when you feel we may not have met your expectations to which we want to know about immediately so that any issues can be resolved quickly.

Should you wish to raise a complaint please contact our Principal either

By email: complaints@resolutionunderwriting.com

Or in Writing:

Dinghy UK Ltd c/o ReSolution Underwriting Partners Ltd
153 Fenchurch Street
London
EC3M 6BB

If your complaint is related to an insurance matter, and you are unhappy with the initial response to your complaint, you may refer your complaint to Lloyd’s, who will investigate and assess this complaint. Lloyd’s contact details are as follows:

Complaints
Lloyd’s
One Lime Street
London EC3M 7HA

Email: complaints@lloyds.com
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Web: www.lloyds.com/complaints

In the unlikely event that your complaint has still not been resolved, you may be entitled to refer the matter subsequently to the Financial Ombudsman Service.  You can contact the Financial Ombudsman Service by telephone on 0800 023 4567 or online and further information is available at https://www.financial-ombudsman.org.uk/. 

If you do decide to refer any matter to the Financial Ombudsman Service your legal rights will not be affected.  We will provide a summary of our complaints handling procedures should you make a complaint which we cannot resolve informally and at any other time, upon your request.

Finally, if you wish to complain about an insurance policy purchased online you may be able to use the European Commission’s Online Dispute Resolution platform, which can be found at the following address: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN