Complaints Policy

We recognise the importance of service and set ourselves high standards. We do however understand that there may be times when you feel we may not have met your expectations to which we want to know about immediately so that any issues can be resolved quickly. Should you wish to raise a complaint please contact us on:

Live chat: Open Chat
Address: Dinghy UK Ltd, One Vicarage Lane, London, United Kingdom, E15 4HF

If your complaint is related to an insurance matter, and you are unhappy with the initial response to your complaint, you may refer your complaint to Lloyd’s, who will investigate and assess this complaint. Lloyd’s contact details are as follows:

One Lime Street
London EC3M 7HA

Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225

In the unlikely event that your complaint has still not been resolved, you may have the right to refer your complaint to the Financial Ombudsman Service. Details of the service that they provide can be found at