Complaints Policy

We recognise the importance of service and set ourselves high standards. We do however understand that there may be times when you feel we may not have met your expectations to which we want to know about immediately so that any issues can be resolved quickly.

Should you wish to raise a complaint please contact our Principal in writing:

Dinghy UK Ltd c/o Kingsbridge Risk Solutions
9 Miller Court Severn Drive, Tewkesbury Business Park, Tewkesbury, England, GL20 8DN

If your complaint is related to an insurance matter, and you are unhappy with the initial response to your complaint, you may refer your complaint to your insurer, who will investigate and assess this complaint. The insurer’s complaints contact details are included in your policy wording.

In the unlikely event that your complaint has still not been resolved, you may be entitled to refer the matter subsequently to the Financial Ombudsman Service.  You can contact the Financial Ombudsman Service by telephone on 0800 023 4567 or online and further information is available at https://www.financial-ombudsman.org.uk/. 

If you do decide to refer any matter to the Financial Ombudsman Service your legal rights will not be affected.  We will provide a summary of our complaints handling procedures should you make a complaint which we cannot resolve informally and at any other time, upon your request.

Finally, if you wish to complain about an insurance policy purchased online you may be able to use the European Commission’s Online Dispute Resolution platform, which can be found at the following address: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN